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Customer Services

Call Us: 917-310-4990

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Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

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PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

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RETURN POLICY

You can return any item purchased on Wrist NYC within 20 days of the delivery date.

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**Please be advised, the following are NOT eligible for refund/exchange: 

  1. FINAL SALE items
  2. Items that were worn and damaged 
  3. Requested Items/ Sourced Specific Timepieces

Wrist NYC is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 12-month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you.

If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by Wrist NYC that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.

Not covered by warranty:

  • Regular wear-and-tear from normal use.
  • External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
  • Defects caused by outside force or improper use. Consequential and incidental damages.
  • The loss of precious, semi-precious stones from settings.
  • Outside modifications and third party repair attempts of any kind will void the warranty.
  • Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
  • Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing watertight. Water damage is not covered under the warranty unless it is proven defective by the Wrist NYC.
  • Shipping cost to Wrist NYC.

 

OTHER
**Please pay close attention when ordering specific model/reference numbers and styles. WRIST NYC is not responsible for incorrect orders made by customers, once an invoice has been paid. All sales and security deposits are non-refundable and FINAL. In the event of an approved exception, all exchanges will result in a 40% restocking fee. WRIST NY values your business and is continuously looking for ways to better satisfy their customers. Please share with us if there is any way we can serve you better.

Wrist NYC is determined to stand behind every part of your shopping experience. The Wrist NYC warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.

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