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Call Us: 917-310-4990
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
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You can return any item purchased on Wrist NYC within 20 days of the delivery date.
**Please be advised, the following are NOT eligible for refund/exchange:
Wrist NYC is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 12-month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you.
If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by Wrist NYC that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.
OTHER
**Please pay close attention when ordering specific model/reference numbers and styles. WRIST NYC is not responsible for incorrect orders made by customers, once an invoice has been paid. All sales and security deposits are non-refundable and FINAL. In the event of an approved exception, all exchanges will result in a 40% restocking fee. WRIST NY values your business and is continuously looking for ways to better satisfy their customers. Please share with us if there is any way we can serve you better.
Wrist NYC is determined to stand behind every part of your shopping experience. The Wrist NYC warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.